Paralympics research raises the bar for Rio
The challenge is on for the organisers of the Rio 2016 Paralympic Games to top the efforts of London 2012.
Professor David Bamford, an practiced from the University of Huddersfield in the theory of operations management as well as how it tin hold upward applied to the sports arena, was granted amount access to the Paralympics hamlet inward London as well as amongst his squad of researchers he quizzed hundreds of athletes, seeking their views on the organisation, facilities as well as other aspects of the Games.
This was the largest survey that had been carried for a Paralympic Games as well as the responses were highly positive.
The findings volition hold upward passed to planners of the 2016 Games inward Brazil as well as demonstrate what they must create to run into or transcend the standards laid upward yesteryear London.
“From a service character perspective, they were exceptionally high,” said Professor Bamford. “This speaks good for the attending to item as well as the pattern of the facilities provided at London 2012. Now the chance as well as the challenge for Brazil is how they are going to replicate this. The bar is really high indeed.”
A special questionnaire was devised as well as a amount of 250 Paralympians took part, either inward face-to-face interviews or yesteryear responding online. The blend of nationalities, athletic disciplines as well as disabilities ensured that the findings were statistically valid.
The questions covered topics such equally transport, catering, contest venues, staff, ceremonies as well as anti-doping procedures. Respondents attached well-nigh importance to the facilities at the Paralympics village.
Questions used the Likert scale – ranging from “dissatisfied” to “very satisfied” – as well as lxx per cent of the responses were inward the “very satisfied” range, said Professor Bamford.
“That went correct across the board from the Paralympics hamlet through to the delivery of anti-doping services. It was an extremely positive laid upward of feedback. And the volunteers as well as staff were yesteryear far the best rated of all the services. In damage of their performance, they were absolutely outstanding,“ he added.
The inquiry projection was initiated yesteryear the International Paralympics Committee (IPC) inward tandem amongst the Manchester-based World Academy of Sport, which undertakes the instruction delivery of cognition management for the IPC which included the IPC Observers Programme for futurity Paralympic Games organisers.
The aim of the projection was to constitute a benchmark for the provision of services at the Paralympics, specially inward relation to infrastructure requirements as well as operational delivery, Bamford said. His preliminary written report volition shape business office of the discussions at the official IPC Debrief on London 2012 inward Rio during belatedly November. His amount written report volition as well as then hold upward available for Games organisers when they run into in 1 lawsuit to a greater extent than inward the saltation of 2013, this fourth dimension to expect ahead to 2016 as well as adopt fundamental recommendations into their planning for the adjacent edition of the Paralympic Games.
Further outputs from the Athletes Client Experience Survey – equally it was named – volition include academic papers, as well as illustration studies volition hold upward used for teaching purposes at the University of Huddersfield’s Business School, where David Bamford is Professor of Operations Management.
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